






Benefits

Pet Care

Health Insurance

IRA w/ 3% Match Eligible After 1 Year of Employment

Student Loan Repayment Plan Eligible After 2 Years of Employment

CE Monies

PTO

Uniform Allowance
(Figs Brand)

Paid Professional Licensing (RVT, DVM, etc)
Assistant
Full-Time

Technician Assistant
Position Overview
The purpose of this position is to ensure quality care for pets and promote greater efficiency by relieving technicians and veterinarians of technical and administrative work. The Technician Assistant performs a variety of patient- and client-care duties and conducts patient assessments, oversees animals recovering from anesthesia, and performs procedures and treatments.
The Technician Assistant uses sound judgment when making decisions about patient care, responds quickly and calmly to emergencies, and maintains high standards of patient care. This person communicates clearly with the veterinarians, other hospital personnel, and clients to ensure that patients receive the care they need. Technician Assistants are friendly and flexible in the face of varying expectations from clients and coworkers. They multi-task, prioritize tasks well, and think creatively.
Technician Assistants strongly believe in the quality of care provided and communicate this sense of assurance to clients. The Technician Assistant provides for patient and client comfort by keeping the hospital clean and presentable and may provide training to other members of the healthcare team.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.
Reporting Structure
Directly reports to Lead Technician. Periodically receives direction from Office Manager (Client Relations Manager), Practice Manager, and veterinarians. Works alongside the Technicians, who determine the scope and type of support services to be furnished and the procedures used to accomplish them.
Primary Responsibilities
Patient Care
- Provides compassionate patient care, keeping patients calm, clean, dry, and comfortable.
- Alerts the veterinarian(s) to changes in patients’ condition.
- Recognizes patients with contagious disease and follows relevant procedures.
- Provides safe and effective patient restraint.
- Medicates patients.
- Uses proper safety techniques and positioning for radiological procedures.
- Recovers patients from anesthesia.
- Assists veterinarians and technicians in surgery and dentistry.
- Performs basic emergency care, CPR, and intensive care as needed.
- Assists with and documents patient treatments.
- Walks, cleans, and feeds patients.
- Sets up and assists with procedures, such as IV catheterization and other common treatments.
- Bathes patients as needed.
- Assists with patient admits and releases as needed.
- Ensures patients leave in better condition than when they arrived (e.g., clean and with IV catheter removed).
- Maintains knowledge of drugs and their uses.
- Calculates drug dosages and fills prescriptions accurately; asks for guidance if necessary.
- Assists with lab tests as needed, sends lab tests to the Lab Technician.
- Completes medical records accurately and efficiently.
- Performs procedures such as pedicures and fluid administration.
Equipment and Facility Maintenance
- Cleans, cares for, and packs surgical equipment properly.
- Keeps hospital clean and stocked.
- Removes trash from hospital, and sweeps and mops floors daily.
- Launders soiled blankets, towels, and other linens.
- Utilizes in-house inventory control procedures to ensure items are stocked appropriately.
- Checks the morning and evening checklists for maintenance work to be done.
Personal Conduct
- Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, personal calls, not contributing to gossip, as stated in the hospital procedures manual.
- Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
- Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
- Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.
- Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.
- Organizes work area and exercises time-management skills to maximize personal efficiency.
- Prioritizes tasks and handles multiple tasks in a calm, organized manner.
Additional Duties
- Attends departmental and staff meetings.
- Keeps hospital clean and stocked.
- Removes trash from hospital, and sweeps and mops floors daily.
- Launders soiled blankets, towels, and other linens.
- Utilizes in-house inventory control procedures to ensure items are stocked appropriately.
- Checks the morning and evening checklists for maintenance work to be done.
Requirements
- Education equivalent to the completion of the 12th grade.
- At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities.
- Demonstrated ability to accurately manage and record detailed information in medical records and other data-management systems.
- Ability to properly restrain patients.
- Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures.
- Ability to complete assigned tasks in the time allotted without direct supervision.
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
- Excellent interpersonal communication skills.
- A commitment to outstanding client service.
- Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
- Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
Client Service Representative
Full-Time

Client Service Representative
Position Overview
Longmont Small Animal Hospital is a premier clinic that provides extraordinary medical care to patients and delivers exemplary hospitality to the clients. The purpose of this position is to provide outstanding client service. The Client Service Representative (CSR) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.
The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions.
Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients.
Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.
Reporting Structure
Directly reports to the CSR Team Leader and/or Practice Manager. Periodically receives direction from the Practice Manager and veterinarians.
Primary Responsibilities
Telephone Communication
- Answers incoming telephone calls by the third ring using proper telephone etiquette. This includes using a three-part greeting and asking callers before placing them on hold.
- Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and communicates to staff members. Takes and routes messages for veterinarians and staff members.
Client Relations
- Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.
- Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.
- Uses active-listening skills to obtain all necessary medical and personal information from the client.
- Discerns any potential client problems, complaints, or questions and handles them appropriately.
- Relays medical instructions; itemizes the client’s statement; reviews it orally with the client; and informs the client about hospital policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.
- Communicates with clients as needed regarding invoices and the medical status of their pets.
- Makes calls to clients on a timely basis from a call-back list.
- Provides clients with any information or instructions they will need prior to their appointments.
- Contacts clients to schedule discharge appointments and re-appointments, and confirms appointments and pre-surgical instructions.
- Maintains knowledge of current wellness-care standards and common medical problems.
- Maintains current client contact information.
- Communicates with an upbeat and respectful tone.
Hospitality
- Welcomes clients and patients to the practice and makes them comfortable, including greeting clients, offering refreshments, and showing them to the waiting area.
- Monitors appointment schedule and communicates with clients about wait times.
- Uses the client’s and pet’s names to personalize communication.
- Distributes new-client paperwork and gifts to all new clients.
Appointment Scheduling
- Schedules outpatient, surgical, hospitalized patient by using a computerized scheduling program.
- Schedules appointments in accordance with established hospital guidelines, allocating the appropriate amount of time (30, 45, 60 minutes) according to the type of visit. Maintains “Same day sick/urgent care slots” for emergencies and helps keep the practice on schedule.
- Inquires as to which veterinarian the client wishes to see when scheduling an appointment. If no preference is expressed, schedules as appropriate and gives the name of the veterinarian to the client. Schedules follow-up visits with the appropriate veterinarian.
- Schedules appointments to meet the clients’ needs and most efficiently use veterinarians’ and staff members’ time.
Computer Use and Maintenance
- Accurately enters and retrieves records and reports, enters fees and charges, and maintains the database.
- Generates financial and other reports (e.g., call-back lists and appointment lists) using the computer system, as directed.
- Prints client correspondence, such as reminder cards and letters, thank you letters, and new-client letters.
Marketing and Client Education
- Promotes the hospital to persons inquiring about the practice, fees, and products/services.
- Educates clients regarding preventive medicine and vaccination requirements. Informs clients of suggested procedures to maintain their pets’ good health.
- Distributes handouts, new client kits, hospital brochures, and “giveaways,” such as hospital leashes, pet carriers and magnets to clients.
- Promote the practice’s products and services to clients, making suggestions when appropriate.
- Mails sympathy cards to clients.
Procedures and Protocols
- Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, gossip, and personal calls, as stated in the hospital procedures manual.
- Communicates basic patient preventative care protocols to clients.
- Maintains knowledge of the practice’s products and services.
- Improves upon veterinary knowledge and skills by taking advantage of in-house education materials (e.g., CDs, books, and videos) and by participating in continuing education, staff meetings, and in-house training.
- Attends all staff and departmental meetings as requested.
Recordkeeping and Filing
- Retrieves and re-files medical records accurately and promptly.
- Purges inactive files as directed.
- Updates client files and patient records as needed.
- Scans medical documents.
- Faxes medical records to requesters, with client’s permission.
- Processes returned mail/postcards. Contacts client to verify and correct contact information.
Patient Admittance
- Retrieves client records and prepares needed forms in advance of clients’ arrival.
- Completes required forms, such as the new client form, patient visit form, and client report, and obtains all necessary information. Notes the source of client referrals.
- Obtains medical and vaccination histories from the client. Recognizes and notes any procedures due for the patient.
- Follows hospital policies regarding patient admittance (e.g., vaccination status).
- Relays all necessary information to the veterinarians and technicians.
- Triages urgent-care patients and communicates with the medical team as appropriate.
Patient Discharge
- Ensures that future reminders are set up in the computer system for the patient.
- Presents clients with medications, instructions, new client kits, and any other items to take home.
- Reviews discharge instructions, medications, and services rendered, and informs client of the total amount due.
- Schedules discharge and follow-up appointments.
- Accepts payments from the client. Accurately processes cash, checks, charge card payments, credit account payments. Accurately invoices coupons.
- Performs end-of-day procedures each evening, including balancing the cash drawer, running daily reports, preparing and making a bank deposit, and presenting reports and deposit receipts to the Practice Manager or owner.
- Establishes credit in accordance with hospital policies and Practice Manager’s authorization.
Facility Maintenance
- Assists staff with cleaning and straightening the public areas of the practice, including the front desk, reception area, client restrooms, and exam rooms.
- Restocks and arranges retail and point-of-purchase displays.
- Maintains and replenishes refreshment area.
- Opens the practice and sets up for the morning as directed.
- Closes the practice for the evening as directed.
Personal Conduct
- Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
- Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
- Adheres to the posted work schedule. Arrives for work promptly and begins work at start time. Follows hospital policies for reporting lateness or absences.
- Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.
- Organizes work area and exercises time-management skills to maximize personal efficiency.
- Prioritizes tasks and handles multiple tasks in a calm, organized manner.
Additional Duties
Performs other duties as directed.
Requirements
- This is an “in person” position. Your presence is required in the office. (not “remote”)
- Education equivalent to the completion of the 12th grade.
- Knowledge of general office practices and procedures, Client Service Representative (CSR) duties, and telephone techniques.
- Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
- Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
- Ability to complete assigned tasks in the time allotted without direct supervision.
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
- Excellent interpersonal communication skills.
- A commitment to outstanding client service.
- Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
- Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
- Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
Registered Veterinary Technician
Full-Time

Registered Veterinary Technician
Position Overview
The purpose of this position is to improve the quality patient care by assisting veterinarians with patient care and treatment. Technicians monitor hospitalized pets, maintain inventory, prepare prescriptions, perform routine, in-house lab work, educate clients regarding veterinary care and procedures, and assist with surgical procedures. The Technician assists veterinarians to the fullest possible extent, allowing them to achieve greater efficiency by relieving them of technical and administrative work.
The Technician performs a variety of patient- and client-care duties, conducts patient assessments, anesthetizes patients, and performs procedures and treatments. Technicians maintain a high standard of patient care, communicating clearly with the veterinarians, other hospital personnel, and clients to ensure that patients receive the care they need.
The Technician is friendly and flexible in the face of varying expectations from clients and co-workers. The Technician quickly prioritizes, changes focus, multi-tasks, and thinks creatively and must respond quickly and calmly to emergencies, leading others through necessary tasks.
Technicians strongly believe in the quality of care provided and communicate this sense of assurance to clients. Technicians understand veterinary services and recommendations and clearly convey the value of the services to the clients, promoting a positive work environment and providing direction to and motivating coworkers.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.
Reporting Structure
Directly reports to the Lead Technician and/or the Practice Manager. May also receive direction from veterinarians on a daily basis.
Primary Responsibilities
Veterinary Knowledge
- Maintains and uses an appropriate level of veterinary medical knowledge. Takes advantage of in-house educational materials and continuing education.
- Maintains knowledge of the hospital’s programs, products, and services.
- Maintains state-required continuing education requirements.
- Keeps abreast of over-the-counter products and their usage, including flea-control products, skin products, vitamins, and pet foods.
Patient Care
- Provides compassionate patient care, including keeping patients calm, clean, dry, and comfortable.
- Alerts veterinarian to changes in patients’ condition.
- Recognizes patients with contagious disease and follows applicable procedures.
- Medicates patients as required.
- Performs basic emergency care, CPR, and intensive care as needed.
Animal Handling
- Restrains animals in a safe, efficient, and compassionate manner during examinations and procedures.
- Assists with transport of animals to different areas of the hospital as needed. Cages and removes animals as needed.
- Exercises compassion and care in all interactions with patients. Properly handles fractious and fearful animals.
Exam Room Assistance
- Follows established procedures in order to assist veterinarians with examinations and facilitate the flow of clients and outpatients.
- Consults with veterinarians on a daily basis to plan each day’s activities. Keeps veterinarians apprised of potential problems, discussions with clients, and other situations as necessary.
- Reviews medical records and notes made by the admitting Client Service Representative (receptionist) to discern the nature of the visit and any tests or procedures that may be needed, relays information to veterinarian.
- Stocks drawers in exam rooms and treatment areas.
- Greets clients and patients and escorts them into an exam room. Prepares for the veterinarian to enter the room. Obtains base information (weight, temperature, blood pressure, etc.) for the pet.
- Discusses with the client the reason for the visit, any symptoms or problems, and any procedures that may need to be completed (e.g., vaccinations or fecal or heartworm tests).
- Uses AviMark glossary to ensure that all medical needs are covered.
- Obtains lab samples that may be needed from the pet. Anticipates and prepares any medications or vaccines the veterinarian will need to treat the patient.
- Notifies the veterinarian when patients in the exam room are ready to be seen. Advises the veterinarian about the nature of the visit, preventive procedures due, and necessary tests.
- Assists the veterinarian with the exam by restraining the animal, preparing forms, and gathering instruments. Enters veterinarians’ recommendations and communications with client in AviMark. Remains in the exam room until excused by the veterinarian.
- Ensures that all procedures rendered during the visit are documented for proper billing.
- Escorts the client and patient to the front desk, and notifies CSR they are ready to be checked out.
- Cleans and prepares the exam room for the next visit.
Medical Records
- Ensures accurate and efficient documentation of all vaccinations, procedures, and notes in the medical record.
- Admits and releases patients for all hospital procedures, appropriately completing paperwork.
- Accurately invoices clients for services.
- Ensures that reminders are set correctly for every visit.
Diagnostics and Laboratory Procedures
- Accurately performs routine, in-house laboratory procedures. Collects, prepares, and handles specimens according to hospital protocols.
- Prepares specimens for outside laboratory. Defers lab work to the Lab Technician.
- Takes, develops, and maintains radiographs, using proper techniques and positioning.
Treatment and Other Procedures
- Performs routine suture removals, nail trims, and weight checks. Applies bandages and splints.
- Sterilizes instruments.
- Prepares patients for procedures.
- Gives intravenous, intramuscular and subcutaneous injections as directed.
- Examines patients for fleas, skin irritations, and other obvious problems.
Medication Dispensation
- Understands usage of and recommendations for prescription drugs, such as heartworm preventative products and flea-control products.
- Draws up vaccines, sets up syringes, and ensures that drugs and equipment are ready. Double check signature with a DVM.
- Maintains knowledge of drugs and their uses.
- Calculates drug dosages and fills prescriptions accurately. Receive filled prescription from the Lab Tech.
- Prepares prescription labels and appropriately packages medications.
- Documents controlled drug dispensation when required. Need a 2nd signature for approval.
- Ensures that medications are added to the patient’s record and appropriately charged to the client.
Safety
- Follows OSHA guidelines concerning safety and handling of hazardous materials.
- Follows established hospital safety guidelines regarding radiographs, controlled drugs, and animal handling.
Surgical Assistance
- Properly cleans, packs, and autoclaves all used surgical materials.
- Keeps the operating room properly stocked and prepared for surgery.
- Monitors anesthesia, and assists veterinarian as assigned in surgery and dentistry.
- Administers intravenous fluid therapy and monitors vital signs and oxygen saturation.
- Places and maintains the urinary catheter.
- Admits and discharges patients on the veterinarian’s orders, being especially careful to ensure that patients being discharged are well-groomed and in a medically appropriate state.
- Ensures that all animals receive needed medication.
Client Relations
- Demonstrates warmth, courtesy, and professionalism in all client interactions.
- Communicates with clients regarding the medical status of their pets.
- Calls back or otherwise follows up with clients concerning certain patients; recommends additional visit if patient’s progress does not appear satisfactory.
- Educates clients regarding preventive medicine and vaccination requirements. Recommends laboratory procedures, such as pre-anesthetic profile, fecal analysis, urinalysis, heartworm check, and FeLV testing.
- Instructs clients on pre-procedure instructions for pets, how to care for their pets after discharge from the hospital, and how to administer medications.
- Generates accurate treatment plans, and communicates the plan value to clients.
- Provides accurate information to clients concerning fees, payment policies, and other hospital policies.
- Efficiently manages the appointment schedule, ensuring that the patients’ and clients’ needs are met, and follows up as appropriate.
- Promotes the practice’s products, programs, and services. Utilizes “passive marketing.” Makes suggestions to clients about products appropriate for their pet’s condition.
- Gives clients handouts and educational materials to take home to further their understanding of their pets’ health issues.
- Gives clients promotional materials, such as leashes, pet bandanas, new client kits, and food samples as appropriate.
Personal Conduct
- Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
- Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
- Adheres to the posted work schedule. Arrives for work promptly and begins work at start time. Follows hospital policies for reporting lateness or absences.
- Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.
- Organizes work area and exercises time-management skills to maximize personal efficiency.
- Prioritizes tasks and handles multiple tasks in a calm, organized manner.
Facility Maintenance
- Cleans and straightens exam rooms, treatment areas, and lab areas. Assists other staff members to keep the public areas of the practice clean and well maintained.
- Restocks exam rooms with supplies as needed.
- Cleans and maintains all medical equipment as required.
Personal Conduct
- Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, personal calls, not contributing to gossip, as stated in the hospital manual.
- Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
- Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
- Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.
- Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.
- Organizes work area and exercises time-management skills to maximize personal efficiency.
- Prioritizes tasks and handles multiple tasks in a calm, organized manner.
Additional Duties
- Attends departmental and staff meetings.
- Answers phone when the Client Service Representative (receptionist) cannot answer by the third ring.
- Maintains appropriate inventory of all supplies as dictated by the inventory control system. Informs Practice Manager when items need to be ordered.
- Unpacks boxes of medical supplies, checks expiration dates, and rotates stock.
Requirements
- Education equivalent to two years of college (pre-veterinary curriculum) or technical school.
- Passed VTNE
- Maintain Licensed Veterinary Technician status.
- Maintain yearly “continuing education” courses and training.
- At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities.
- Ability to perform routine veterinary medical procedures (e.g., collect samples, draw blood, and administer vaccines).
- Ability to maintain clear and accurate records and to charge clients for all products and services rendered.
- Ability to properly restrain patients.
- Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures.
- Ability to complete assigned tasks in the time allotted without direct supervision.
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
- Excellent interpersonal communication skills.
- A commitment to outstanding client service.
- Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
- Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
- Preferred: Three years’ recent experience in a veterinary practice, with increasing responsibilities.
The entire team at LSAH + LVUC is fun. I love coming to work to see my work family and truly enjoy the environment we have cultivated here.
My favorite part of working here is the team I work with and the women I work for. The collaboration and teamwork are bar none.
One of my favorite things about working here is being heard and supported. It is fulfilling to work with a collaborative team that is passionate about caring for our patients, clients, and each other. I look forward to welcoming new teammates and helping them develop their skills and learn new ones as they grow.